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BGS Card Account Online Help

Contents

  1. Product Overview
  2. ​Using Your Account
    1. ​Add Funds to an Account
    2. Transferring Funds Between Accounts
    3. Locking/Unlocking an Account
    4. Displaying Account Statements
    5. Emailing Technical Support
    6. Signing Out
  3. ​Changing Your Account Settings
    1. ​Set up Low Balance Notifications
    2. Set up an Automated Account Top-Up
    3. Set up Dietary Restrictions
    4. Set up Spending Limits
    5. Enable Transfer of Funds
    6. Start Account Statements Emailed to You
    7. Stop Account Statements being Emailed to You
  4. ​Select Account Closing Options

1  Product Overview

This website is used to query and manage BGS card accounts. The site offers the following facilities:

  • See the balance of all accounts belonging to one or more system users
  • Review account transactions
  • Add money to accounts using a secure credit card payment system
  • Transfer money between accounts
  • Set spending limits for an account
  • Configure low balance notifications
  • Generate detail and summary reports
  • Receive reports automatically on a daily, weekly, or monthly basis

The BGS Card system allows Students to have funds available at School while reducing security concerns for parents. 

The system uses your MyGrammar login details and once you have accepted the terms and conditions you will be ready to use all system facilities.

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2  Using Your Account

When you log in to your BGS Card Account, you will be able to Add Value to an account, Transfer Value between accounts, Lock an Account so it cannot be used, Print Statements and View Transaction History.

Note that “Quota” refers to funds available for printing and copying only, and quota funds are not available to spend at either the Tuckshop or Grammar Shop. Once the quota balance is fully utilised, students must use funds from their BGS Card balance for further printing and copying.

2.1  Add Funds to an Account

  1. Sign into your BGS Card Account.
  2. Find the account you want to add funds to and click its Add value button.
  3. Click a preset amount radio button or enter a value in the Other Amount edit box.
  4. Click the Pay button. You will be transferred to a secure site where you enter your credit card details.
  5. Enter your credit card details on the secure site.
  6. When the payment is successful you will be redirected back to the original page, and you will see a screen saying "Your payment was successful". You will also be sent a Payment Receipt email.
  7. Click OK to go back to your account page. You will see the amount added to your nominated account.
  8. Check your email. You will receive a payment receipt the moment the funds have been added.

2.2  Transferring Funds between Accounts

This feature is available if the relevant fund balance is greater than zero and if you have more than one BGS Card account.

  1. Sign into your ID Card Account.
  2. Find the source account - the one you want to transfer funds from.
  3. Click the source account's Transfer Value button. This opens the transfer value page.
  4. Select the account you want to transfer funds to.
  5. Select the amount you want to transfer. Either by clicking a preset amount radio button or entering the value in the Other Amount edit box.
  6. Click the Transfer Value button. You will see a screen saying Your funds were transferred successfully.
  7. Click the OK button to return to the main page

2.3  Locking/Unlocking an Account

  1. Sign into your ID Card Account.
  2. Find the account you wish to lock.
  3. Click the Lock button. You will see a dialog box asking you to confirm the lock.
  4. Click OK to lock the account.
  5. The account line will be printed in red and you will see an Unlock button beside it.

To unlock an account click the Unlock button and confirm you want to unlock it.

2.4  Displaying Account Statements

Parents and Students can request transaction summary and detail statements.

  1. Sign into your BGS Card Account.
  2. Find the Student you wish to query.
  3. Click the Student's View Statements link. This opens the statement filter page.
  4. Click on the Statement Type you require: either Summary or Detail.
  5. Enter the date range you wish to report on. You have the following choices:
    • A specific date range
    • The last few days
    • The last few months
  6. Click the View Statement button. This will display the statement.
  7. When you have finished with the statement, click the Back to Statements Page link. You will return to the statement filter page.
  8. If you wish to display another statement for your chosen Student, go back to step 4, otherwise click the Cancel button to return the main page.

2.5 Emailing Technical Support

You can email technical support at any time by following the below steps:

  1. Click the 3 bars menu item at the top left of the screen.
  2. Click the Help link in the left hand column of any page. This will open the help page in a separate browser window.
  3. Click on the Online Help link to access the help menu.
  4. If you can't find a solution from Online Help, return to the help screen by clicking your browser's Back button to send an email to request assistance.
  5. Type in your name and email address if they are not prefilled.
  6. Enter your message.
  7. Click the Send Message button.
  8. You will see a screen saying that your support email has been sent. Click OK to acknowledge the message.
  9. Close the help page in your browser when you have finished

2.6  Signing Out

Signing out closes your session and prevents other people tampering with your account. For security reasons we recommend you Log Out every time you have finished working with the system.

To Log Out:

  1. Click the 3 bars menu item at the top left of the screen.
  2. Click the Log Out link in the left hand column of any page. This will return you to MyGrammar.

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3  Changing Your Account Settings

3.1  Set up Low Balance Notifications

The system can sent you an email reminding you to top the account up once the account balance falls below a specified value.

  1. Sign into your BGS Card Account.
  2. Click the Options button below the Accounts list. The Account Options page will appear.
  3. Click the Balance Top-Up and Notifications tab.
  4. Click the Notify me when the account balance goes below checkbox and add an amount (Eg. $10.00)
  5. Select one or more email addresses to use for notifications and add the email address text as required
  6. Click the Save button and your account settings will be updated.
  7. Change other settings as needed. When you want to go back to the main page, click your browser's Back button.

3.2  Set up an Automated Account Top-Up

The system can sent you an email reminding you to top the account up once the account balance falls below a specified value.

  1. Sign into your BGS Card Account.
  2. Confirm that you have set up a Stored Card by clicking the 3-bar menu icon and then the Manage Cards and Payments button on the menu
    1. If you haven't already set up a Stored Card, Click Add Card
    2. Under Add a New Payment Method, type a card description in the box
    3. Click Next
    4. Enter your debit or credit card details
    5. Click Confirm
    6. You will receive a message to say "Credit card has been updated"
  3. Return to the Home/Accounts page by clicking the 3-bar menu icon and then Home/Accounts Page
  4. Click the Options button below the Accounts list. The Account Options page will appear.
  5. Select the Balance Top-Up and Notifications tab.
  6. Tick the box under Auto Top-Up
  7. Add the requested fields to select a minimum balance at which to top-up the account, and an amount by which the account should be recharged.
  8. Ensure the correct credit card has been selected, or choose another one from the drop-down list.
  9. Click the Save button and your account settings will be updated.
  10. Change other settings as needed. When you want to go back to the main page, click the 3 bars menu item at the top left of the screen, then click Home.

3.3  Set up Dietary Restrictions

If your Student has Dietary Restrictions due to Allergies or similar you are able to restrict the purchase of foods containing Gluten, Dairy, Nuts and Eggs.

  1. Sign into your BGS Card Account.
  2. Click the Options button below the Accounts list. The Account Options page will appear.
  3. Click the Dietary Needs tab.
  4. Click the Add or Delete button to add or remove a Dietary Restriction.
  5. Select the appropriate Allergy restriction from the drop-down list (eg. CONTAINS NUTS)
  6. Select either Give Warning for a pop-up message to appear on screen at the till, or Prevent Purchase to disallow the purchase of any item containing the selected restriction.
  7. Click the Add button and your account settings will be updated.
  8. Change other settings as needed. When you want to go back to the main page, click your browser's Back button.

3.4  Set up Spending Limits

The spending limit, if set, controls how much money can be spent from the account over the defined number of days.

  1. Sign into your BGS Card Account.
  2. Click the Options button below the Accounts list. The Account Options page will appear.
  3. Click the Spending Limits tab.
  4. Click the Enable Spending Limits on this Account checkbox.
  5. Add a spending limit (in dollars)
  6. Click either Day, Week or Four Weeks 
  7. Add an optional Reset Date if desired.  Set the reset date if you want the system to perform the spend limit reset on a particular day or date.
  8. Click the Save button and your account settings will be updated.
  9. Change other settings as needed. When you want to go back to the main page, click your browser's Back button.

Please be aware that purchases at the Grammar Shop are often for higher value than a Spending limit may allow.  If your Student expects to make a large purchase from the Grammar Shop it is ideal to remove the Spending Limit prior to their purchase.

3.5  Enable Transfer of Funds 

Specify whether the account holder can transfer funds out of this account to another account.

  1. Sign into your BGS Card Account.
  2. Click the 3 bar menu at the top left of the screen, then the Change your Settings menu item. 
  3. Click the Transfer Funds tab.
  4. Click the Enable transfer of money from this account checkbox.
  5. Click the Save button and your account settings will be updated.
  6. Change other settings as needed. When you want to go back to the main page, click your browser's Back button.

3.6  Set up Account Statements to be Emailed to You

You can have statements for your accounts emailed to you on a daily, weekly or monthly basis. Follow these steps to set up this automatic email facility.

  1. Sign into your BGS Card Account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Statements tab.
  4. Click a radio button to select how often you want to receive statements - daily, weekly, or monthly.
  5. If you want to receive summary statements, click Include Summary Statement. If you want to receive detail statements, click Include Detail Statement. You must choose at least one statement type.
  6. Click the Save button and your account settings will be updated.
  7. Change other settings if you want to. When you want to go back to the main page, click your browser's Back button.

To stop statements being emailed, follow the steps in Stop Account Statements being Emailed to You. To change your current emailed statement settings go back to step 2.

3.7  Stop Account Statements being Emailed to You

To stop My Monitor sending your statements by email, follow these steps.

  1. Sign into your ID Card Account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Statements tab.
  4. Click the Don't Send Statements Automatically radio button.
  5. Click the Save button.
  6. Change other settings if you want. When you want to go back to the main page, click your browser's Back button.

You can always restart automatic statements by following instructions in Get Account Statements Emailed to You.

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4  Select Account Closing Options

If you are leaving Brisbane Grammar School you may request a refund of your remaining BGS Card balance. 

  1. Sign into your ID Card Account.
  2. Click the Close Account button below the Accounts list.
  3. The Close Account page will appear, and give you the option to either request a refund to your bank account, or to donate the funds to the BGS P&F Auxiliary.
    • Select Refund to bank account to request a refund. Complete the requested fields and click Refund and close account.  The BGS P&F Auxiliary will refund your closing account balance within five working days.
    • Select Donate funds to donate your closing balance to the BGS P&F Auxiliary. Check or correct your email address and click Confirm.  All donations will go towards the Auxiliary’s annual contribution to a Brisbane Grammar School building project or bursary fund. You will be sent an email confirming your selection, with thanks.

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